Baker’s Point (“Metro Gold,” “we,” “us,” or “our”) operates the website www.metrogold.in (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our Feedback/Contact form, or apply for a career opportunity with us.
By using the Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the Website.
1. Information We Collect
a. Information You Provide to Us
When you use our Contact/Feedback form, we may collect:
- Full name
- Email address
- Mobile number
- Feedback type (Feedback, Enquiry, or Comments/Suggestions)
- Any message or comments you submit
b. Career/Job Application Information
If you apply for a position through our Career page, we may collect:
- Your name, contact details, and email address
- Your resume/CV, educational background, and work experience
- Any other information you choose to submit as part of your application
c. Automatically Collected Information
When you visit our Website, certain information is collected automatically, including:
- IP address, browser type, and device information
- Pages visited, time spent on the Website, and referring URLs
- Approximate geographic location (city/region level)
This information is collected through tools such as Google Analytics (via Google Site Kit) and helps us understand how visitors use our Website.
d. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand visitor behavior. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries, feedback, and complaints
- Improve our products, services, and Website functionality
- Process and evaluate job applications submitted via our Career page
- Analyze Website traffic and user behavior for business insights
- Communicate with you regarding your enquiry, order, or application
- Comply with applicable legal and regulatory obligations
3. Third-Party Services
Our Website may use third-party services that collect information used to identify you, including:
- Google Analytics / Google Site Kit — for website traffic analysis
- Google Maps — to display our office & factory location
These third parties have their own privacy policies governing the use of your information. We encourage you to review their policies.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our Website or business (e.g., analytics, hosting, IT support), under confidentiality obligations
- To comply with a legal obligation, court order, or governmental request
- To protect the rights, property, or safety of Metro Gold, our employees, or the public
- With your explicit consent
5. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law (for example, retaining job application data for a reasonable recruitment period).
7. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for us to process your information, where applicable
To exercise any of these rights, please contact us using the details in Section 10 below.
8. Children’s Privacy
Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Baker’s Point (Metro Gold): 162B, A.J.C. Bose Road, 3rd Floor Kolkata, West Bengal 700014
Phone: 033 4061 6081
Email: Customercare@metrogold.in